Listening to Data to Create Success | Philippe Massoud

Class Description:

Owning a restaurant requires passion and a huge emotional investment, so when you’re slammed by critics, how do you recover? How do you ensure that you’re making the right decisions for your business and not reacting purely on your emotions?

 

Class Outline:

  • Introduction and Family History

  • Leveraging Technology - Opentable

  • Useful Metrics

  • Discussion

Educator Bio:

Philippe Massoud, executive chef, CEO, and owner of ilili, turned to data. Through detailed operational analysis, he was able to rise above the criticism and take ilili Brands from employing 60 to 180, and serving 3000 guests per week.

 

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Recorded Date: 11/18/2015